Shipment Policy for Silver Oak Tea Products 

1. Order Processing:

– All orders will be processed within 1-2 business days after payment confirmation.
– Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

– We offer standard and expedited shipping options at checkout.
– Shipping rates are calculated based on the delivery location and the selected shipping method.

3. Shipping Regions:

– We currently ship to addresses within the India. For international shipping inquiries, please contact our customer service.

4. Shipping Providers:

– We partner with reputable shipping carriers to ensure reliable and timely delivery.
– Once your order is shipped, you will receive a confirmation email with tracking information.

5. Estimated Delivery Times:

– Standard shipping: 3-7 business days.
– Expedited shipping: 2-3 business days.

6. Free Shipping:

– We offer free standard shipping on orders over a specified amount. Check the website or promotions for details.

7. Order Tracking:

– Customers can track their orders using the provided tracking number on our website or through the shipping carrier’s online portal.

8. Shipping Delays:

– In the rare event of unforeseen circumstances causing shipping delays, we will promptly notify customers and provide updates on the expected delivery time.

9. Delivery Issues:
– If there are any issues with the delivery, such as lost or damaged items, please contact our customer service within 48 hours of receiving the order for assistance.

10. Address Accuracy:
– It is the responsibility of the customer to provide accurate shipping information. Any additional charges incurred due to incorrect addresses will be the customer’s responsibility.

11. Multiple Shipments:
– In some cases, orders with multiple items may be shipped in separate packages to ensure the quickest delivery.

12. Returns Due to Non-Delivery:
– If a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for the re-shipping costs.

13. Holidays and Peak Seasons:
– During holidays and peak seasons, there may be slight delays in shipping due to increased order volumes. We appreciate your understanding and patience during these times.

14. Contact Information:
– For any shipping-related inquiries or assistance, please contact our customer service at shop@silveroaktea.com 

**Note:** This shipment policy is subject to change, and any updates will be reflected on our website. Customers are encouraged to review the policy periodically for the latest information.