Privacy Policy 

Effective Date: [20-02-2024]

1. Introduction

Welcome to Silver Oak Tea Products E-Commerce Website (“us,” “we,” or “our”). At Silver Oak Tea, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information when you use our website to purchase our tea products.

2. Information We Collect

a. Personal Information:

– When you make a purchase on our website, we collect personal information such as your name, shipping address, billing address, email address, and phone number.

b. Payment Information:

– To process your orders, we collect payment information, including credit card details. However, we do not store your payment information; it is securely handled by our trusted payment gateway.

c. Account Information:

– If you create an account on our website, we collect and store your account information, including your username and password.

d. Browsing Information:

– We may collect non-personal information such as your IP address, browser type, device information, and browsing history to enhance your experience and improve our website.

3. How We Use Your Information

a. Order Processing:

– We use your personal and payment information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

b. Account Management:

– If you create an account, we use your account information to manage your account, provide personalized services, and send you relevant updates.

c. Marketing Communications:

– With your consent, we may send you promotional emails about our products, special offers, and updates. You can opt-out of these communications at any time.

d. Analytics and Improvement:

– We analyze non-personal information to improve our website, enhance user experience, and optimize our marketing strategies.

4. Information Sharing and Disclosure

a. Third-Party Service Providers:

– We may share your information with trusted third-party service providers who assist us in conducting our business operations, such as payment processors and shipping partners.

b. Legal Compliance:

– We may disclose your information if required by law or in response to a valid legal request, such as a court order or government inquiry.

5. Your Choices

a. Opt-Out:

– You have the option to opt-out of receiving marketing communications from us. You can do this by following the instructions provided in our promotional emails.

b. Account Deletion:

– You can request to delete your account by contacting us through the information provided in the “Contact Us” section below.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:

Silver Oak Tea Factory
shop@silveroaktea.com

By using our website and providing your information, you agree to the terms of this Privacy Policy.

Thank you for choosing Silver Oak Tea Products!